Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. This is a common characteristic of wireless systems.

This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. We have not individually tested every particular location within the identified outdoor coverage areas for coverage.

The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable. Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached.

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