Pro tip: Monitor disputes by setting up alerts so you are quickly notified of a chargeback. Let’s go back to your Merchant activity dashboard and click on See disputes to track all the disputed transactions that resulted in a chargeback. You can view up to 7 years of bank statements. View and download all statements for each account you have, sorted by date. Select Statements to view all the statements and documents you have for merchant accounts. While you’re at it, go to the Alerts delivery so you can have your alerts delivered to 1 mobile number and up to 5 email addresses, for both Android™ and Apple® devices using push notifications.

Under Choose alerts, you will be able to manage which users can receive alerts regarding deposits made, available statements, or when there is a dispute. On this page, you can update, modify and customize your account and profile. Go to Profile & Settings just right under the Account management option above. Let's look at some additional options you have to manage your account. If the sub-user is allowed to issue refunds and/or adjust tips, then you can change their access See activity and transact. You can also choose the sub-user to have the view only access, by selecting See activity only. You can allow the sub-user the access to all locations, or select, by location. You are also able to control the level of access for each user of your merchant account. On this page, you gain access to edit user info, and either remove or suspend them as users, reset their security code, or send temporary password. Then, choose a user you want to manage, and click Manage user. Go to the Account management option above and select Access & Security Manager. You can filter the date range from 7 days to 30 days. It’s your merchant account home page, where you can view statements, see dispute, deposit account and see all your account details. This is your Merchant activity dashboard. Click your merchant account or See activity to start managing your payments. If you have more than one business accepting card payments with Chase, each business will appear in the Merchant Services tile. Here’s where you should see card payment transactions and activity. Scroll down within the Merchant Services section to view your payments activity and preferences. It shows a summary of all the accounts you have with Chase. Chase Business Online - Manage your payments from anywhere, anytime.

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